Service About Aroma Diffuser

 
We have an excellent customer service system with a well-trained, strong and skilled service team to provide customers with a comprehensive pre-sales service, product services and after-sales service. Our customer service department has more than a dozen highly skilled and experienced technical support engineers, who are all in charge of the technical support of all Aroma diffusers products we provide all over the world. We are continuously improving upon our level of service and quality to quickly and effectively meet customer needs and guarantee their benefits and interests.
Service Concept
  We believe in taking the initiative, maintaining honesty and trustworthiness, which means we will respond quickly to customer questions and do everything possible to meet customer demands.
Service Content：
1. 24-hour hotline service, including counseling and technical guidance
2. On-line service
3. Failure maintenance of aroma diffusers.
4. Free professional technical training
6. Warranty service
7. Engineering technical service
Warranty Period：
Each of our aroma diffusers products comes with a one year warranty and lifetime maintenance services.
Special Announcement
   During the warranty period, we will not charge for maintenance, services and material expenses. If it is beyond the warranty period, we will only charge for the materials.
   Starting from the date the product reaches the customer and is signed for acceptance, all man-made damages, accidental damages, and damages caused by malpractice are not covered under the warranty.
   We provide aroma diffusers with a lifetime of maintenance services, and we constantly improve the systematic functions. If you need added hardware devices, we will only charge for the price of the components.
A variety of contact information, such as telephone numbers, e-mail address, and a 24 hour response service are available.     
      
     FAQ-Aroma Humidifier and Aroma Diffusers

Q1. Are you a manufacturer or a trading company?
   We are a manufacturer, have own production workshop, providing OEM & ODM service of aroma diffusers. The factory is in Liaobu Town, Dongguan.
Q2. When was your company established?
    The company was founded in 2006
Q3. What's your main markets?
    The United States, Europe, Japan, Russia and Thailand, etc.
Q4. What is the delivery date for a aroma diffuser?
    Usually about 4-5 days for express 
Q5. What are your standards for aromatherapy machines?
    We strictly label production according to international standards: Incoming inspection, process inspection, packaging inspection. Product authentication:    CE, Rohs, FCC (click to query authentication information)
Q6. How do you control the quality of aroma diffusers?
    Strict testing standards, 100% process detection. The factory has passed ISO 9001:2015 certification (click to check the authentication information)
Q7. What's MOQ fro aroma diffusers?
    The minimum order quantity is 100, and the sample order is determined according to the stock.
Q8. Can you give us a favorable discount ?
    Of course, a favorable discount will be offered by checking the cost if the quantity is sizable.
Q9.  How do you ship the goods?
     We usually ship by DHL, UPS, FEDEX,TNT. Bulk goods are usually shipped by sea
Q10. if the customer wants to print LOGO on the product, how much is the charge?
     If LOGO is simple, we only charge the fee, about 1 yuan, the minimum fee of 500 yuan.
     If LOGO complex, we offer consultation and cooperation partners.
Q11. if the customer wants to pay for the mold himself, can you guarantee that the product is not sold to the third party?
     If the customer pays open mold, we must sign a confidentiality agreement and sale rules, we will strictly comply with the terms of the contract.
Q12. how long will it take to develop an aromatherapy machine?
     From design -- structural design - proofing - Test - modify - batch production, generally require 3 months.
Q13. What's the difference between an aromatherapy machine and a humidifier?
     The essential difference is that water tank material is different, and humidifier can not add essential oils and perfume, but aromatherapy machine can.
Q14. What are the exterior materials of aromatherapy machines?
     Aromatherapy machine appearance material generally has 3 kinds: ABS, glass and ceramics (for example, H5018 is the ceramic).
Q15.How long was the warranty period of the aromatherapy machine?
     Warranty period generally one year (calculated from the date of the factory will generally be extended for 2 months)
Q16. Can we send inspectors to the factory?
     Yes of cause, but the cost is up to you.
Q17. Your company accept third party testing machines?
     Accepted, but the cost is up to you